For the security of your payments, Sophie Cano Paris uses “Stripe”, a credit card payment solution. With this system, payment by card is made directly on the secure Stripe server for the Sophie Cano Paris account. At no time will the card number be communicated to Sophie Cano Paris. Exchanges are encrypted and secure.
° The geographical area of delivery corresponds to the geographical area of coverage of the offer. The products are delivered to the address indicated by the customer on the order form. Delivery is deemed to have been made upon delivery of the product to the carrier. Upon delivery, the customer must check the content, conformity and condition of the product(s).
° The order will be executed within 7 working days following the confirmation of the order by Sophie Cano Paris subject to the availability of the product ordered and unless specifically agreed between the parties. Delivery times are indicative. They correspond to the information given by the carrier and cannot engage the responsibility of Sophie Cano Paris if the carrier does not respect its commitments. However, the customer expressly acknowledges that the delivery time may be extended for deliveries made outside metropolitan France. In the event of out of stock or unavailability of the product ordered, Sophie Cano Paris undertakes to inform the customer as soon as possible and to specify an availability period. The customer will confirm by e-mail his choice either to wait for the availability of the product or the possibility of being reimbursed, excluding any damages.
° However, if 3 months after the indicative delivery date, the product has not been delivered, for any reason other than a case of force majeure, the sale may then be resolved at the request of one or the other party excluding any damages. Are considered as cases of force majeure releasing Sophie Cano Paris from its obligation to deliver: war, riot, fire, strikes, accidents, regulations or requirements of public power, or any other unavoidable event , unpredictable and beyond the control of Sophie Cano Paris. Sophie Cano Paris will keep the Client informed, in a timely manner, of the cases and events listed above.
° In any case, delivery within the deadlines can only take place if the customer is up to date with his obligations towards Sophie Cano Paris, whatever the cause. The goods travel at the risk and peril of the customer to whom it belongs, in the event of damage or missing items, to make any necessary disputes on the receipt slip and to confirm their reservations by registered letter with acknowledgment of receipt to the carrier, within the 72 hours following receipt of the goods. The Customer will immediately send Sophie Cano Paris a copy by email of any complaint made by him to the carrier.
Complaints for non-compliance of the product(s) delivered with the order must be made in writing directly to Sophie Cano Paris and this within three (3) days of delivery of the products. The customer must keep the packaging and the delivery note. In case of error on the product, the customer agrees to return the said product or the products concerned within 7 days of their receipt to Sophie Cano Paris under the condition that they are returned, without having been worn and in their original condition and packaging with the accompanying documents. Upon receipt of the product in good and due form, Sophie Cano Paris will return, at its expense, the product initially ordered.
° Sophie Cano Paris gives no guarantee of apparent defects, detectable after normal examination of the product, which could affect the said delivered product which would not have been reported by the Customer under the conditions stipulated in articles 10 and 11 hereof.
° In accordance with article 1641 of the Civil Code, Sophie Cano Paris is bound by the legal guarantee against hidden defects.
RIGHT TO RETRACT
The customer has, within 7 seven working days from the delivery of his order, a right of return, at his expense, for exchange or refund, of the products which do not suit him in accordance with article L. 121–16 of the Consumer Code. If this period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the first following working day. The returned product must be in its original condition and packaging. It must not have been used, nor have suffered any damage, however minimal, and be in a state of perfect cleanliness. This right of withdrawal is exercised without penalty, with the exception of return costs. Within a maximum period of 30 days from receipt of the product, the customer will be reimbursed for the sums paid. To this end, he will communicate to Sophie Cano Paris his bank details.