Deliveries and returns
The delivery
In Metropolitan France, we offer different delivery methods free.
Our deliveries are made by:
Tracked letter (delivery in 2 to 5 working days after dispatch)
Colissimo delivered against signature (delivery within 48 hours after dispatch)
On Paris, we offer you the possibility of being delivered by courier. Allow half a day of availability at the address you give us to be sure to receive your package. To take advantage of this service, indicate "delivery by courier - Paris" in the special order instruction when validating your basket as well as your full address (code, floor, etc.). We will contact you to arrange a delivery window.
For a request for international delivery, send us a message at hello@sophiecano.fr before placing your order.
Delivery costs will be your responsibility.
The returns
Pursuant to Article L 121-20 of the Consumer Code amended by Law No. 2010-737 of July 1, 2010 - art. 59, you have fourteen calendar days to return your package. The product must be returned to us in its original condition to qualify for a refund. The return costs are your responsibility and the package must be returned to Montreuil, in metropolitan France.
For detailed information on how to request a return, contact us at hello@sophiecano.fr.